ComfortableContacts is so easy to use and simple to navigate.
For example, if a potential new customer calls saying that they are interested in one of your products, you would:

• Add the prospects name, address, phone numbers etc to the system.  Click here for an example 
• Add a lead to the system (including information where it was sourced, e.g. customer phoned because they have seen your latest advert in a local newspaper).  Click here for an example 
• Associate any interests to the lead (your products or services).  Click here for an example 
• Add your first event against the lead, e.g. 'Phone Call Received', and any applicable notes against this event.  Click here for an example 

That's it! A new prospect will be permanently held on the system.
In future you will be able to come back to this prospect and add further events to the lead, and to view any events stored previously.
Over time this builds a complete history which displays every action taken between your company and the customer.

You will always be armed with the right information before you make that all important call.

ComfortableContacts allows system administrators to check the software is being used correctly.

The 'Audit' feature allows an administrator to view most changes that have been made to the information stored in the database by users of the system. Administrators can then see if any user is incorrectly adjusting the data, whether it has been changed in error or worse, deliberately.

Each time any user changes either prospect, lead, interest or event detail, their user name and changes made are recorded by the audit feature. An administrator will be able to see what detail originally existed and importantly, what the detail has been changed to.

The 'Audit' feature also boasts:

• Search on 'single' user changes
• Search on 'all' user changes
• Search based on a given date range
• Shows the date a change was made
• Shows the actual database table and fields that were changed
• The ability to jump straight in to the prospect record that is home to any suspect changes