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Banner describing ComfortableSoftwares new support contracts. Includes 1 free software item per contract!
Comfortable Software Support & Support Contracts that now include FREE* software!!
Since October 2009 all ComfortableSoftware products come with 30 days free software support* from the day you receive the software. Thereafter support is available at 35 (EX VAT) per call or by taking out a support contract with ComfortableSoftware.

When purchasing a support contract (and for the initial free 30 Days software support*) you will be given a unique support identifier code which must be quoted to a Comfortable Support technician when calling.

INTRODUCING THE NEW ANNUAL SUPPORT CONTRACT, ..WITH FREE* SOFTWARE!

As from 11/11/2010 Annual support contracts are available at the cost of 195 (EX VAT) per 12 months and entitle you to big benefits, including FREE software of your choice, one per contract!
Please note: Only the latest versions of our software products are supported, which are: ComfortableConservatories with Orangeries (Both UK & North American versions), ComfortableStyle v1 (Both UK & North American versions) and ComfortableContacts v1. You will be supplied with a ComfortableSoftware product of your choice when you take out a support contract, please call us for details on +44(0)1458 271300. For a list of unsupported ComfortableSoftware packages please click here.
Services covered and the Benefits of the ComfortableSoftware Annual Support Contract*
Choose from either ComfortableConservatories with Orangeries or ComfortableStyle as your FREE software package for the entire term of your contract.
FREE SOFTWARE
 
Access to support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin Software International Ltd. (hereafter Merlin), ComfortableSoftware software version in Merlin approved methods and processes of operation.
Phone
 
Access to support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in Merlin approved methods and processes of operation.
Email
 
Access by support personnel for the purposes of advising and assisting the client personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in Merlin approved methods and processes of operation.
FAX
 
Access to support personnel for the purposes of advising and assisting the clients personnel to utilize the features and functions of the Merlin, ComfortableSoftware software version in approved methods and processes of operation.

Please note Merlin approved remote communication software may be required from time to time to assist in support. This is not supplied or maintained by Merlin unless detailed by separate contract. Direct phone line access (not through an exchange) will need to be within accessible range of all equipment to be supported by this method.
Remote Access
 
As may be made available from time to time, for the modules and options purchased excluding customized software. Please note additional data setup and training may be required, which will be charged by separate contract at the then prevailing Merlin rates.

When available software updates are made available via our website only. Customers who have provided valid email addresses will be notified automatically if said updates are ready for download. Software updates may also be provided from time to time via the inbuilt software update feature.
In all cases an internet connection is required to retrieve any updates.
Standard upgrades
 
Extra benefits of having a current support contract include:
  • You will be entitled to always use the latest version of your selected product
  • No dongles are involved, so if you are out on a sales call you don't need to worry about forgetting the dongle and whats more, there are no additional fees for broken or lost dongles!
  • Peace of mind. If you have your laptop or PC stolen or broken, don't worry. We simply deactivate your old license and give you a brand new one on your new system, at no extra cost!
  • Salesmen that leave your company cannot take the software with them without your say so. We will simply turn their license off and give you a new one for your chosen machine.
Additional Benefits
* The small print:
Merlin reserves the right to require the training of any individual who Merlin deem cannot be supported remotely and to withdraw support from the areas defined until such standards as Merlin deem necessary has been achieved. All time for the purposes of general training for a maximum of up to 3 people are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.

Times of access are available from Merlin and may vary from time to time without notice.

Software support covers the current ComfortableSoftware products only.

Free software is only available to clients that have purchased an annual support contract with ComfortableSoftware at a cost of 195 per year (EX VAT) on or after 11th November 2010.

Only one software package is available for free per support contract.

Moving software from one machine to another is subject to a fair use policy. Please call for details.

We reserve the right to end this offer at anytime. If so, a notice period would be given and any policy purchased would still be valid until the end of it's term.
The following are among those services expressly not covered by this contract
That is where the compiled programming code shall be required to be altered.
Custom programming
 
Other than supporting client personnel where such options and training have been purchased by separate contract.
Report Writing
 
Where site visits are required by the client these days are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
Site visits
 
All time for the purposes of general consultancy are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
Consultancy
 
All time for the purposes of general training for a maximum of up to 3 people are chargeable at the then prevailing Merlin rate and expenses pertinent to the personnel type and grade as may be required.
Training
 
No software other than ComfortableSoftware products will be supported under this contract.
Third party software
 
Merlin only supports ComfortableSoftware products, general use of any operating system will not be supported under this contract. Merlin assumes that clients have a workable understanding of their computer and operating system.
Operating System
 
No hardware, associated cabling, operating software or utilities are covered under this support agreement.
Hardware
 
We are sorry we are no longer able to offer support on these previous ComfortableSoftware product versions:
  • ComfortablePlanner v1
  • ComfortableConservatories v3 (all versions)
  • ComfortableConservatories v2 (all versions)
  • ComfortableConservatories v1 (all versions)
  • DigitalConservatories v4 (all versions)
  • DigitalConservatories v3 (all versions)
  • DigitalConservatories v2 (all versions)
  • DigitalConservatories v1 (all versions)
  • CaliburnConservatories (all versions)
  • Just Picture IT (all versions)
  • Style v3 (all versions)
  • Style v2 (all versions)
  • Style v1 (all versions)
  • ComfortableStyle v1 - Pocket Edition
  • PocketStyle v3 (all versions)
  • PocketStyle v2 (all versions)
  • PocketStyle v1 (all versions)
Only the latest ComfortableSoftware products as detailed at the top of this page are supported to those holding a valid support contract. We have fantastic offers available for those who wish to upgrade their product and take out a support contract. Call us on +44(0)1458 271300 for more details.
The ComfortableSoftware FAQ has answers to many issues that you may have with previous versions of our software, it is located here: http://www.comfortablesoftware.com/faq/

Should you have any further questions regarding our support options please contact us.
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